1. Who we are
KONEK is operated by 10XME Technology Inc., 6784 Rufino Pacific Tower, Ayala Avenue corner V.A. Rufino Street, San Lorenzo, Makati City 1223 ("KONEK", "we"). These Terms govern your use of the KONEK web application.
2. Accepting these Terms
You accept these Terms when you tick the box at registration, and you acknowledge that you have read the KONEK Privacy Policy.
We may amend these Terms at any time. Amended Terms take effect when posted in the app and will show their effective date. Where we consider an amendment material, we will notify you in the app and may ask you to accept the amended Terms before you continue.
Your continued use of KONEK after amended Terms take effect constitutes your acceptance of them. If you do not agree to the amended Terms, you must stop using KONEK.
In case of any conflict or inconsistency between these Terms and any other KONEK document, notice or policy, these Terms prevail, unless that other document expressly provides otherwise.
3. Who can join
KONEK is open to residents of the Philippines aged 18 or older. Employees, directors and contractors of 10XME Technology Inc. and of participating sponsors, and their relatives to the second degree of consanguinity or affinity, may not join.
4. One account per person
Each person may hold one KONEK account, registered to their own verified mobile number.
5. Your account
Keep your password and any one-time codes confidential, and keep your details up to date. Your account is linked to your verified mobile number, so please notify Support promptly if you lose or change that number. You are responsible for all activity on your account, except activity occurring after you have notified Support that your account may have been compromised, or activity resulting from a failure of KONEK's own security. Notify Support immediately if you suspect that someone else has used your account.
6. Verifying who you are
Before you spend points, we verify your identity with a government-issued ID and a selfie with a liveness check. Before a prize above PHP 10,000 is released, we also ask for your Taxpayer Identification Number, complete address and payout details, and such other information as may reasonably be required to verify you, process your payout or comply with applicable law.
7. KONEK Points
You earn KONEK Points by completing activities in the app. Points have no cash value, stay with your account, and cannot be bought, sold or transferred.
8. Points at season end
[What happens to unspent points when a season ends: to be decided and stated here and in the season mechanics.]
9. Promotions
Raffles, Instant Win Boxes and the Grand Draw are conducted under mechanics approved by the Department of Trade and Industry, which bear the DTI permit number and are available in the app. You accept the mechanics before you first take part.
10. Tasks and partner brands
Some tasks are offered by partner brands. Each brand is solely responsible for its own products and offers, including their quality, warranties and refunds. KONEK is not the seller of any brand's products; KONEK is responsible for crediting points and conducting the promotion. Brands see survey and activity results only as grouped statistics, never your individual record, except that KONEK shares with a brand the information needed to confirm a task that brand offers, such as a purchase reference.
11. Fair play
If an account uses a false identity, multiple registrations, automated tools or another person's purchase, or otherwise manipulates the platform, KONEK may reverse the points earned in that way, suspend or close the account, and withhold prizes as permitted by the mechanics. We will tell you the reason, and you may respond through Support.
12. What you submit
By uploading a photo, a receipt or survey answers, you confirm that the content is yours to share and does not show anyone else's personal information without their permission. You retain whatever rights you have in your content. You grant KONEK a free license to store, copy and process it to operate your account and its tasks, to detect fraud and to produce grouped statistics, as described in the Privacy Policy. KONEK will not publish your content or use it in advertising without first asking you. A brand task that uses your content in the brand's own campaign will show you the brand's terms first.
13. Messages
Account, security and prize messages are part of your account and are sent whatever your marketing settings. Promotional messages from KONEK are off until you turn them on, channel by channel, in Message Settings. They identify KONEK as the sender, are free to receive and are sent only at the times permitted under applicable law. You can stop them at any time, at no charge, by turning the setting off, replying STOP or using the unsubscribe link.
14. Intellectual property
The KONEK name, logo and app, and their content, are owned by 10XME Technology Inc. and its licensors. Partner names and logos belong to their respective owners. We grant you a personal, non-transferable and revocable right to use the app for your own non-commercial purposes while you hold an account. You may not copy, modify, scrape, reverse engineer or resell any part of the app, or use the KONEK or partner names and logos, without our prior written consent.
15. Availability
We work to keep KONEK available, but we do not guarantee that it will be uninterrupted or error-free. We may suspend access for maintenance, for security reasons or due to events beyond our control, and will give advance notice where practicable. Points and entries already recorded are preserved. Any effect on a draw, deadline or prize will be addressed under the mechanics.
16. Limitation of liability
To the maximum extent permitted by applicable law, and subject to any rights you may have under applicable consumer protection laws that cannot be waived, KONEK is provided on an "as is" and "as available" basis, and neither 10XME Technology Inc. nor its affiliates, directors, officers, employees or agents shall be liable for:
(a) any event beyond our reasonable control, including network or power failures, natural disasters and acts of government;
(b) any act or omission of a partner brand, your mobile network operator or any third-party service you use with KONEK;
(c) any loss of profit, income, data or opportunity, or any indirect, incidental, special or consequential loss; or
(d) any loss resulting from your breach of these Terms or the mechanics.
KONEK Points have no cash value. If we make an error in your points or entries, our sole obligation is to correct them.
To the maximum extent permitted by applicable law, our total aggregate liability to you for all claims arising from or relating to KONEK, excluding any prize you have won, shall not exceed PHP 5,000.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.
17. Indemnity
You agree to indemnify, defend and hold harmless 10XME Technology Inc., its affiliates, and their directors, officers, employees and agents from and against any and all claims, losses, damages, liabilities, penalties, costs and expenses, including reasonable attorney's fees, arising out of or relating to: (a) your breach of these Terms or the mechanics; (b) any content you submit; (c) any fraudulent, unlawful or unauthorized use of KONEK through your account; or (d) your violation of any law or the rights of any third party. This indemnity does not apply to the extent the loss was caused by our gross negligence or willful misconduct.
18. Closing your account
You may delete your account at any time, as described in the Account Deletion Policy. Deletion permanently removes your unspent points and your entries in draws yet to be held, so please claim any prize you have won before deleting. We may suspend an account immediately, pending review, to protect KONEK or other users. We may close an account that breaches these Terms or the mechanics. In either case, we will tell you why, and you may respond through Support. A prize already won is dealt with under the mechanics.
19. Questions and complaints
Raise questions and disputes through the in-app support channel. First response within 3 business days; resolution within 15 business days. Unresolved disputes may be referred to the Department of Trade and Industry.
20. Governing law
These Terms are governed by the laws of the Republic of the Philippines. You may first raise any dispute through the in-app support channel, and may refer any unresolved dispute to the Department of Trade and Industry. Any court action arising from or relating to these Terms or KONEK shall be filed exclusively in the proper courts of Makati City.
21. Contact
Support: hello@konek.now. Data Protection Officer: [DPO name and address].
10XME Technology Inc., 6784 Rufino Pacific Tower, Ayala Avenue corner V.A. Rufino Street, San Lorenzo, Makati City 1223.
Questions about this page? Write to hello@konek.now.